What if my account gets rejected by the exchange?

Exchange rejections are rare but fixable. Learn the common causes and how to reapply.

Written By Archit Sunat

Last updated About 1 month ago

Why an application can be rejected?

In some cases, the stock exchange may reject your account application during verification. The three most common reasons are:

  • PAN and Aadhaar not linked — Indian regulations require your PAN and Aadhaar to be linked. If they are not, the exchange will flag your application.

  • Blacklisted account — If your PAN or identity has been blacklisted by an exchange due to prior issues, the application will be declined.

  • KRA status not validated — If your KYC details could not be verified through the KRA system, the exchange cannot approve your account.

What happens next

Punch will notify you about the rejection and explain exactly what needs to be fixed. Once you have resolved the issue — for example, linking your PAN and Aadhaar on the income tax portal — you can reapply through the app.

If you are unsure how to fix the issue, contact Punch support through the app or call +91 79410 57311 for guidance.